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I’m fired up like Marshall from Paw Patrol today — and I’ve been fired up for a few days now after reading a 3-word Facebook post.
Here’s the story — my friend, Charlene posted a simple message that said “Do it scared.”
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“The only way we can take your order info is by fax.”
That’s what the voice on the phone told me… and she was 100% serious.
I mean, it’s 2021 and in the middle of a pandemic. Who is still using fax machines now, especially as an “only” option.
The most frustrating part was they told me the same thing last year and I learned there was way to send them the info they needed digitally, like EVERY business should be doing right now. The fact that I had to be the one to bring up this alternative has me questioning the future of our business relationship.
I’m writing to you about more than just a random customer service rant though…
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One of my high school teachers used to always say it’s better to be lucky than good.
I didn’t really agree with him but like many things, my perspective has shifted over the years. I can tell you many stories about where things could’ve gone a different way but this morning and last night, one particular situation is just on my mind.
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Here’s a quick question for you…
If you were building a home, who would you be more likely to contract — someone who told you they were great at building houses or someone who could show you houses that they built?
[Read more…]Instead of sleeping like I should’ve been doing I was scrolling Twitter and came across a tweet that I have to admit triggered me a bit.
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