In today’s working world, people are asked to do a lot, to fulfill roles which may not come naturally to them. Part of this stems from companies becoming “leaner” with their staff. Everyone has their primary role but then everyone also has to pitch in a little in other areas to make sure businesses continue to run smoothly. I remember in business school studying Southwest Airlines and how they have such high on-time rates. It came down to two things.First, they stayed away from the worst airports, so no O’hare and no JFK, to name a couple.