The hardest part of managing people is…the people. Every person has a unique personality, a particular set of needs, and a life outside of work that can infringe on neatly placed work boundaries at any given moment.

And that’s not to mention that each people manager has the exact same elements in play.

What that means is that on any given day, there is a chance – hopefully, a small one – of each of those elements on both sides seeming to conspire against you to create “one of those days”. [Read more…]