consultants Archives - Never Less Than Success

January 28, 2016 by Eric Butts Leave a Comment

12 Habits of Highly Successful Consultants [PDF Download]

So you’ve made it through the three steps to becoming a management consultant, nailed the interview, and accepted the job offer.

Now your journey as a management consultant begins.

Because the truth is a lot of people who start in consulting don’t last more than a couple of years. Some of the attrition is voluntary (e.g. because of excessive travel), and some is the result of staff being coached out because it’s clear the situation isn’t going to work for either side.

For those that stick around and find success, they have a few habits in common that I’ve observed. [Read more…]

January 24, 2016 by Eric Butts Leave a Comment

I went from hating flying to flying for business every week

I hate flying.

The requirement of flying for business was the one reason I didn’t pursue consulting coming out of undergrad. Instead, I thought I wanted to go into audit. Auditors had to visit client sites, but my sense was most of their travel was by car. And that was good enough with me (After showing up for an interview without my pants, that plan didn’t work out, which you can read about at your convenience.) [Read more…]

March 10, 2014 by Eric Butts Leave a Comment

Why Consultants Hate Their Clients But Keep Coming Back For More

The truth is people in client service hate their clients. This is especially true for us management consultants.

So why do we keep coming back?

Consultants feel bad for their clients.

We know good people can sometimes make bad decisions in difficult circumstances. After seeing it so many times, we go into a client situation fully expecting the client to be too in the weeds of their corporate crisis to think about the big picture. It’s almost like when you have a child panic because they think a monster is in the room. You coming in and saying it’s just a shadow before turning the lights on isn’t going to be so persuasive. That’s assuming they even hear you over the shrieks of horror… Same thing with clients.

Consultants like to play the super hero.

We come back because of the gratification of helping rescue someone from such a disaster. While not quite as risky physically, I imagine firefighters feel the same about running into burning buildings.

The truth is the outcome of a high-visibility consulting project can make or break a career, so some hesitation by the client is understandable. A client thinking they can achieve different business results without a change in behavior? Not so much. That’s where the consultant adds the most value, by guiding the client on the change journey and highlighting what might not be obvious to the client because they’re so close to the problem. Being the bearer of bad news is never fun but somebody has to lay down the reality check.

You ever have a client/customer that made you wonder why they hired you in the first place? Share your story in the comments!

If the cartoon caught your eye, let +Michael Voogd know his work is appreciated!

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January 16, 2013 by Eric Butts 4 Comments

5 Ways You Should NOT Work From Home

Make no mistake – people can tell if you’re this guy

One of the perks of being in management consulting is the flexibility that you have when you’re not on site with the client a.k.a. Fridays. The typical consulting model is what they call a “3-4-5” model where you spend 3 nights away, 4 days on site, and the 5th day of each work week at home or the office. This is great for me to be able to pick up my kids on Friday, which I wouldn’t be able to do working an industry job. Friday is also the day when most consultants take care of other errands such as doctor appointments, which is tough to do when you’re on the road. The problem is that many consultants take advantage of working from home and ruin it for everyone else.
Here’s a five ways you shouldn’t work from home to avoid being the person that ruins this perk for your team.

Sending From Your iPhone

Nothing says screwing around on billable time like a day full of messages signed “sent from my iPhone.” The occasional time sensitive response from the phone is fine but over using this technology can give the impression that you didn’t put any thought into the message you were sending because you were busy doing something other than work, despite the fact that Friday is still a work day.

Offline on Office Communicator (or whatever Instant Messaging service your team uses)

If everyone knows you’re always online when you’re working onsite and for some you reason you’re mysteriously unavailable every Friday, this isn’t a good look. Similarly, if you consistently sign on late when you’re not on site, your credibility with other suffers. You give the impression that you’re unreliable and people will treat you accordingly.

Taking Conference Calls Away From your Computer

How much value can you possibly add to a meeting to review a document when the only thing you have on you is your bathing suit and your smartphone. People that do this make themselves look foolish. It doesn’t take long for it to catch up with you either when your boss is looking for the changes you were supposed to be making and you’ve missed more than a few because you were focused more on getting your tan right than you were on capturing the notes from your conversation.

Going Radio Silent

When people don’t hear from you when you’re working remotely, the unfortunate truth is that you’re guilty until proven innocent. It doesn’t matter if you’ve been sitting in front of your computer the whole day. You’re only as good as the output you produce. As such, you need to continue providing the same frequency of updates as you normally would in the office to your client and your manager. Just because you’re working from home doesn’t mean expectations for your work product have changed.

Failing to Communicate

Sometimes things come up while you’re at home that your require your attention. These things may vary from something as serious as taking your child to the ER to the less serious but equally time-consuming appointment with your cable provider. Either way if you’re going to be missing action for a while, let someone know and, if possible, get someone to field questions in your absence…not so different than when you’re out of the office on vacation.

Working from is a privilege not a right, so be sure not to give your boss a reason to cut back on all of that flexibility that you’ve been enjoying so much. If you have other ways people you’ve seen people lose their work from home privileges, share them in the comments.