“The only way we can take your order info is by fax.”
That’s what the voice on the phone told me… and she was 100% serious.
I mean, it’s 2021 and in the middle of a pandemic. Who is still using fax machines now, especially as an “only” option.
The most frustrating part was they told me the same thing last year and I learned there was way to send them the info they needed digitally, like EVERY business should be doing right now. The fact that I had to be the one to bring up this alternative has me questioning the future of our business relationship.
I’m writing to you about more than just a random customer service rant though…[Read more…]