Client retention is tricky.
If you don’t watch yourself, you current client can quickly turn into an ex. I’m not talking about major missteps like you making out in the office. Most could agree it wouldn’t be surprising if your client decided to make a change if you did that on their campus.
As it turns out, there are some lesser degrees of weird that can still send your client retention rate plummeting to its death.
You know what’s weird? [Read more…]